Sonatype is hiring a Customer Success Programs Manager to join its global Customer Success organization. This is a full-time, primarily remote role focused on driving high-impact customer programs, operational excellence, and cross-functional execution across a global team.
If you have strong experience in customer operations, program management, and data-driven execution — and enjoy working closely with senior leaders — this role offers a chance to make a meaningful impact at a leading software security company.
About Sonatype
Sonatype is a software supply chain security company that helps enterprises build faster, safer, and more secure software. The company delivers an end-to-end solution that combines proactive protection against malicious open source, enterprise-grade SBOM management, and industry-leading dependency management tools.
As the founders of Nexus Repository and stewards of Maven Central (the world’s largest Java open-source repository), Sonatype is trusted by more than 2,000 organizations, including 70% of the Fortune 100 and over 15 million developers worldwide.
About the Role
The Customer Success Programs Manager plays a critical execution role within Sonatype’s global Customer Success team. This position focuses on operational rigor, program management, and executive-level reporting, ensuring that customer initiatives are well-structured, measurable, and delivered consistently across regions.
You’ll work closely with leaders across Customer Success, Product, Sales, Marketing, and Revenue Operations, serving as an execution partner to the Chief Customer Officer.
While the role is primarily remote, occasional work from Sonatype’s Fulton, Maryland office is required.
Key Responsibilities
- Partner with Customer Success leadership and cross-functional teams to support programs tied to expansion, renewals, and customer advocacy
- Drive end-to-end execution of complex customer initiatives using generative AI and AI agents
- Establish and track program-level KPIs aligned with Customer Success performance goals
- Provide structured visibility into program health through dashboards and reporting
- Translate complex customer and operational data into clear, executive-ready insights
- Produce recurring and ad hoc reports to support forecasting, health monitoring, and escalations
- Maintain strong data quality and reporting integrity across customer systems
- Prepare weekly executive communications, including risk assessments and progress summaries
- Support executive preparation with presentations, summaries, and structured reporting
- Coordinate internal communications related to customer programs and priority initiatives
Requirements
- 5+ years of experience in Customer Operations, Program Management, Revenue Operations, Strategy & Operations, Business Operations, or consulting
- Hands-on expertise with Salesforce reporting and data structures
- Experience with Gainsight or similar Customer Success platforms
- Familiarity with business intelligence tools such as Looker
- Strong, reflexive use of generative AI, including curiosity and ability to build AI agents
- Advanced proficiency in Excel for modeling, analysis, and reporting
- Advanced proficiency in PowerPoint for executive-level presentations
- Excellent project management, organizational, and communication skills
- Ability to manage multiple complex workstreams independently
- Experience working directly with senior executives
- Strong attention to detail and operational rigor
- Must reside within commuting distance of Fulton, MD
Who This Job Is Best For
This role is ideal for:
- Customer Operations or Program Management professionals
- Candidates with strong data, reporting, and AI-driven execution skills
- Professionals who enjoy partnering closely with executives
- Operators who thrive in fast-paced, cross-functional environments
- Candidates seeking a remote-first role with occasional office collaboration
How to Apply Safely
Apply through Sonatype’s official careers page. Avoid sharing sensitive personal or financial information outside the company’s formal hiring process.
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