If you’re searching for a legit remote customer service job you can do from the comfort of your home, this opportunity at 1Password may be exactly what you’re looking for. The company is currently hiring a CS Technical Representative (Core) to support customers using its security and password management products.
This is a fully remote, full-time role focused on technical customer support. It’s a great option for experienced customer service professionals who enjoy troubleshooting, solving complex problems, and working with modern SaaS products in a remote-first environment.
About the Role
As a Remote CS Technical Representative (Core) at 1Password, you will assist customers who need advanced technical support. This role primarily handles Tier-2 and escalated issues, helping customers resolve complex problems while delivering a calm, friendly, and professional support experience.
You’ll communicate with customers through written support channels and collaborate closely with internal teams to ensure issues are resolved efficiently.
Key Responsibilities
In this role, you will:
- Handle escalated and complex customer support tickets
- Troubleshoot technical issues across 1Password applications
- Reproduce bugs and identify root causes
- Provide accurate, professional customer support
- Collaborate with internal teams to improve customer experience
- Support and assist junior customer support team members
Why This Is a Great Work-From-Home Job
This remote customer service job offers several benefits:
- Work From Home: 100% remote role with no commuting
- Remote-First Company: Work with a globally distributed team
- Career Growth: Build experience in technical and SaaS customer support
- Meaningful Work: Help users protect their data and digital security
- Stable Full-Time Role: Long-term opportunity, not seasonal
Skills Needed
To succeed in this remote customer support role, you should have:
- Strong technical troubleshooting and problem-solving skills
- Previous experience in customer service or technical support
- Excellent written communication skills
- Comfort using multiple systems and support tools
- Ability to work independently in a remote environment
Work Schedule
- Full-time, remote position
- Schedule may include early starts or occasional weekend coverage
- Work hours depend on team and regional support needs
Work Environment Requirements
You must have:
- A quiet, distraction-free workspace
- Reliable internet connection
- Ability to work independently from home
Important Eligibility Information
- This is a remote role available in select countries/regions
- Candidates must be legally eligible to work in their country of residence
- Background checks may be required
- Employment is subject to company policies and regional labor laws
Who This Job Is Best For
This remote job is ideal for:
- Experienced customer service professionals
- Technical support specialists
- Remote workers seeking a stable full-time role
- Candidates interested in SaaS or cybersecurity companies
Interested in This Position?
Apply directly through the official job listing on 1Password’s website.
If you’re looking for a legit work-from-home customer service job with long-term growth potential, this remote CS Technical Representative role at 1Password is worth considering.
Bookmark Remote Besties for more remote customer service jobs, work-from-home tech support roles, and verified remote opportunities.
How to Avoid Remote Job Scams
Always apply through the official careers page. Legitimate remote jobs will never ask for upfront fees, equipment purchases, or payments via gift cards or cryptocurrency.
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