Clipboard is hiring a Billing Representative to join its Customer Operations team. This is a full-time, fully remote role open to candidates outside the United States, focused on collections, billing support, and maintaining strong relationships with workplace customers.
If you have strong communication skills, attention to detail, and enjoy problem-solving in a customer-facing role, this opportunity offers long-term growth at a profitable, fast-growing tech company.
About Clipboard
Clipboard is a Series C, app-based marketplace designed to help professionals improve their careers and financial opportunities by connecting them with on-demand work. The platform enables workplaces to fill shifts quickly while giving professionals flexibility and control over their schedules.
A YC Top Company, Clipboard has been profitable since 2022 and now supports:
- 700+ remote team members globally
- Millions of shifts filled annually
- Tens of thousands of professionals working across the U.S.
Clipboard is a leader in the Long-Term Care space and is expanding into additional verticals such as dental offices and schools.
About the Role
The Billing Representative plays a critical role within Clipboard’s Collections team, ensuring that workplace customers pay invoices accurately and on time. Cash flow is essential to the business, and this role directly supports the company’s financial health.
You’ll communicate with workplace administrators via email and phone, identify the root causes of non-payment, resolve billing issues, and collaborate with internal teams such as Sales, Billing Disputes, and Customer Support.
Key Responsibilities
- Monitor accounts to identify outstanding balances
- Review historical data related to invoices and payments
- Contact accounts payable teams and administrators via phone and email
- Identify and resolve billing concerns and disputes
- Track collections updates and accounts receivable status
- Maintain accurate call logs and payment records
- Build relationships with workplace customers and set clear billing expectations
- Develop SMART action plans for delinquent accounts
- Escalate critical accounts to management when necessary
- Aim to maintain a 95% quarterly collection rate
Requirements & Skills
- Professional and clear verbal and written communication
- High attention to detail and accuracy
- Comfort working with numbers and data
- Strong judgment in live, customer-facing situations
- Coachable mindset and openness to feedback
- Ability to build and maintain customer relationships
- Active listening and negotiation skills
- Patience, stress management, and adaptability
- Problem-solving and critical thinking abilities
Preferred experience with:
- Google Workspace
- Slack
- Salesforce
- Softphone tools such as Amazon Connect
Qualifications
- Open to candidates of all experience levels
- No specific degree required
- Focus on professionalism, problem-solving, and customer handling skills
Hiring Process
The hiring process includes:
- Application
- Case study
- Interview 1
- Interview 2
- Offer
The application includes skill-based questions that assess real-world billing and customer scenarios. Answer carefully, as some responses may result in automatic rejection.
Why Join Clipboard?
- 100% remote — work from anywhere
- Fast-paced startup environment with room to grow
- Hiring process focused on skills, not just résumés
- Opportunity to make a direct impact on workplace customers
- Supportive, global team culture
System Requirements
To succeed in this role, you’ll need:
- A reliable laptop or desktop (no Chromebooks or Linux OS)
- Minimum 20 Mbps wired internet connection
- Wired headset for clear calls
- Quiet, distraction-free workspace
- Stable power and internet connectivity
Who This Job Is Best For
This role is ideal for:
- Candidates seeking non-U.S. remote customer operations roles
- Professionals interested in billing, collections, or finance operations
- Strong communicators who enjoy problem-solving
- Remote workers looking for stable, full-time opportunities
How to Apply Safely
Apply through Clipboard’s official careers page. Avoid sharing sensitive personal or financial information outside the company’s verified application process.
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