Are you tech-savvy and searching for a legit remote customer service job you can do from the comfort of your home? This opportunity at 1Password may be exactly what you’re looking for. The company is currently hiring a CS Technical Representative (Core) to troubleshoot Tier 2 issues escalated from Tier 1 support and provide advanced technical assistance across 1Password products.
About the Role
As a CS Technical Representative, you will handle Tier 2 technical support issues, providing guidance on complex problems including app installations, SCIM bridge deployments, and reliability issues. You will support Tier 1 colleagues, escalate issues when necessary, and create internal documentation to streamline workflows.
You will work closely with peers across the CS organization to maintain product knowledge, assist junior colleagues, and ensure users receive the highest-quality support experience.
Key Responsibilities
In this role, you will:
- Reproduce, diagnose, and resolve escalated Tier 2 technical issues across supported platforms: Mac, Windows, iOS, Android, and Linux
- Resolve Tier 1 CRM volumes when required
- Handle customer calls to understand and scope issues effectively
- Maintain knowledge of current issues and workarounds
- Guide junior colleagues and provide Tier 1 support as needed
- Use tools such as Kibana and DataDog for troubleshooting
- Create internal documentation for common questions or guides
- Escalate open queries to Tier 3 when appropriate
Why This Is a Great Work-From-Home Job
This remote customer service job offers several benefits:
- Work From Home: Fully remote position with no commuting
- Remote-First Culture: Join a company founded remotely in 2005, with strong remote work expertise
- Career Growth: Build advanced technical support skills in cybersecurity and SaaS products
- Impactful Work: Contribute to the security of over 180,000 businesses
- Supportive Team Environment: Collaborate with a team driven to solve challenging technical problems
Skills Needed
To succeed in this remote technical support role, you should have:
- Strong technical troubleshooting and problem-solving skills
- Experience in customer service or technical support roles
- Familiarity with multiple operating systems, app installation, and troubleshooting processes
- Ability to guide junior colleagues and support Tier 1 teams
- Excellent communication skills
- Comfort using remote collaboration tools and support software
Work Schedule
- Sunday to Thursday or Tuesday to Saturday
- Start times at 6am or 7am GMT
- Remote position within the UK
Work Environment Requirements
You must have:
- A quiet, distraction-free workspace
- Reliable internet connection
- Ability to work independently from home
Important Eligibility Information
- Must reside in the UK
- Background checks are required
- Adherence to company policies and remote work expectations
Who This Job Is Best For
This remote job is ideal for:
- Technical support specialists
- Experienced customer service professionals
- Remote workers passionate about cybersecurity
- Candidates who enjoy solving complex technical issues
Interested in This Position?
Apply directly through the official website of 1Password job listing.
If you’re looking for a legit work-from-home customer service job with advanced technical responsibilities, this CS Technical Representative role is worth considering.
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How to Avoid Remote Job Scams
Always apply through the official careers page. Legitimate remote jobs will never ask for upfront fees, equipment purchases, or payments via gift cards or cryptocurrency.
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