Looking for a legit remote job in customer success job in EMEA? this new opportunity at Customer.io could be a great fit. Customer.io is hiring a Customer Journey Specialist (EMEA Remote) to help trial users quickly see value and successfully transition into long-term customers.
About Customer.io
Customer.io powers automated messaging that people actually want to receive. More than 8,000 companies worldwide use the platform to send personalized emails, SMS, push notifications, and in-app messages using real-time behavioral data.
From startups to global brands, Customer.io helps teams communicate smarter and they do it with a strong remote-first, people-centered culture.
About the Role
As a Customer Journey Specialist, you’ll act as the bridge between trial users and long-term customers in Customer.io’s self-serve tier. Your mission is to help users reach their “aha” moments quickly so they’re excited to become, and remain paying customers.
You’ll combine elements of Customer Success, Onboarding, and Business Development, without cold outreach or quotas tied to selling. Instead, your success will be measured through activation, conversion, and customer satisfaction.
This is a fully remote role open to candidates across EMEA.
Key Responsibilities
In this role, you will:
- Engage new trial users early to understand goals and guide setup
- Help customers reach meaningful “aha” moments quickly
- Monitor product usage and engagement to tailor outreach
- Proactively support customers who are stuck or rapidly scaling
- Capture and share customer feedback with Product and Engineering
- Collaborate with Customer Success, Support, and internal teams
- Educate users through best practices, product tips, and resources
- Identify trends in activation, engagement, and conversion
Why This Is a Great Remote Job
This role stands out because it offers:
- Fully Remote (EMEA): Work from anywhere in the region
- No Cold Outreach: Engage only with trial users and existing customers
- Customer-Focused Role: Impact activation and retention directly
- Career Growth: Pathways into Customer Success, Sales, or Account Management
- Foundational Impact: Help shape how Customer.io supports self-serve customers
Skills & Experience Needed
To succeed in this remote customer journey specialist role, you should have:
- 1+ year of experience in a customer-facing SaaS role (CS, Support, Sales, or Onboarding)
- Strong relationship-building and communication skills
- Comfort navigating technical and non-technical conversations
- Experience using CRM or engagement tools (Salesforce, Planhat, or similar)
- A proactive, goal-oriented mindset
- Strong organization and ability to manage multiple conversations
Nice-to-Have Qualifications
You’ll stand out even more if you have:
- Experience supporting SMB or Mid-Market SaaS customers
- Familiarity with activation, retention, or churn metrics
- Exposure to marketing automation or messaging platforms
- Fluency in Spanish, French, or another language
Compensation & Benefits
Customer.io believes in transparency and competitive pay:
- On-target earnings (OTE): $90,000 USD, $72,000 base salary, $18,000 variable compensation
- Salary adjusted based on experience and local market
Benefits include:
- 100% coverage of medical, dental, vision, and mental health insurance (for you and your family)
- 16 weeks paid parental leave
- Unlimited PTO
- Remote work and wellness stipends
- Professional development budget
Hiring Process
Customer.io’s hiring process is clear and human:
- 30-minute recruiter call
- 30-minute hiring manager interview
- 30-minute cross-functional interview
- 45-minute homework review with the team
Final candidates complete background and employment verification.
Who This Job Is Best For
This remote role is ideal for:
- Customer Success Associates
- Onboarding Specialists
- Support professionals transitioning into CS
- Early-career SaaS professionals looking to grow
- People who love helping customers reach success moments
How to Apply Safely
Always apply through Customer.io’s official careers page. Customer.io conducts interviews via Zoom and extends offers only through official company communication.
If you’re searching for a legit remote customer success job in EMEA with clear growth paths and meaningful customer impact, this Customer Journey Specialist role at Customer.io is worth exploring.
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